We're here to provide you with all the information you need to make the most of this feature. If you have any more questions that aren't covered here, feel free to reach out to our support team.
Q1: How do Leaderboards work with dates?
A1: All leaderboards last for 7 days. Steps counted towards a leaderboard are those recorded between the start date (00:00) and the end date (23:59). Regardless of time zones, steps within this timeframe are included.
Q2: How frequently are Leaderboards refreshed?
A2: Leaderboards are updated frequently but not immediately. Hence, there might be a slight delay before your total step amount and rank are updated. This means you might temporarily see different step counts on your dashboard than on the leaderboard for a brief period of time. Rest assured, all your steps are collected, and a final ranking is calculated on the total amount of steps after a leaderboard closes.
Q3: Is there a limit to the number of participants on a leaderboard?
A3: Yes, each leaderboard can have a maximum of 50 participants.
Q4: How many leaderboards can a user have active at once?
A4: Users can have up to three active leaderboards simultaneously.
Q5: What is the duration of a leaderboard?
A5: Leaderboards run for a 7-day duration.
Q6: When can I start a leaderboard?
A6: You can set the start date for a leaderboard as early as tomorrow or up to one week from today.
Q7: How are points awarded on the leaderboards?
A7: The point breakdown is as follows:
- 1 to 3 participants: No points
- 4 participants: 30 points to the winner
- 5 participants: 1st place - 30 points, 2nd place - 15 points
- 7 or more participants: 1st place - 30 points, 2nd place - 15 points, 3rd place - 7 points
Q8: How can I claim my points?
A8: You can claim your points either in the dashboard or on the leaderboard result screen.
Q9: How often should I open the app to ensure my steps sync to the leaderboard?
A9: We recommend opening your app daily to ensure your latest steps are synced to the leaderboard. Steps not syncing for more than 10 minutes may indicate an issue that you should address.
Q10: Why do I see 0 steps when I first join a leaderboard?
A10: It's normal to see 0 steps when you first join a leaderboard. Leaderboards are regularly refreshed, and your steps will be counted as the competition progresses.
We hope this FAQ has been helpful in understanding our Leaderboards. Happy stepping and competing! If you have any more questions, don't hesitate to get in touch with our support team.