Yes, if you have an issue with the product and you suspect the issue is factory related you can make a “return item request”, this is done by writing to our support staff at the “contact us” section of either the steplershop.com website or here in the helpdesk suite.
When you make a “return item request” we would very much appreciate the following information:
Your Full Name
Your Full Adress
Your Order ID
Your email address that i connected to your Stepler account
A short description of the issue
When the information has been provided we will contact you to proceed with the request.